rethinking
Furniture
retail
Becoming a Local Hero with Digital
Service Design
digital
service design
in funiture
retail
With 400 partner companies, Service & More is one of the leading marketing and purchasing cooperatives for the Austrian furniture industry. Comprehensive planning expertise, product knowledge, and taste meet a wide range of assortments. Knowledge management and data homogenization were the challenging foundation for developing new customer journeys and consulting services. Challenge accepted.
NEXT
Experience
SALES
400 Brands
MY BUSINESS
"TO GO"
Business is where I am. The `Next Generation` Sales Tablet integrates products, services, processes, B2B knowledge, marketing, and system control, all personalized at the retailer level.
CONSULTING STARTS
WITH THE CUSTOMER
ON SITE
Our customer journey and personalized sales process start on-site with the customer. Complete product knowledge, needs analysis, and style checks provide a comprehensive individualized sales experience wherever the customer is.
EXPERIENCE POS &
DIGITAL SERVICE
DESIGN
Digital service design at the point of sale offers customers comprehensive media advice. The sales journey, once initiated, can flexibly continue across time and location, enhancing customer engagement.
COMPREHENSIVE SERVICES DESIGN
full product range
With more than 1 million documents and media assets, the full range including requirements analyses, consulting processes, references and services is available at any time.
Current offers
Dynamic offer linking from current sales dynamically integrate the retailer’s full offering directly into the sales conversation.
comprehensive demand surveys
Demand surveys are the basis of any planning and thus getting to know customers and their needs. Step by step and omnichannel available across all assortments.
individual STYLE CHECK
What interior design type am I? The StyleCheck not only determines furnishing preferences but also already suggests products from 30 product ranges.
Customer insights
Customer insights from consulting form the basis for planning, but also for comprehensive customer relationship management.
Full brand experience
Full product range and brand knowledge „on hand“. Media support for the sales process, from individual products to explanatory videos.
individual Media environments
Elevate the sales process with dynamic digital signage, transforming it into a personalized media experience. Experience Sales at the Next Stage.
FULL CUSTOMER JOURNEY
The Consulting Place offers optimal support for consultations tailored to the sales situation, fully integrating the customer journey and enhancing the overall consultation experience.
FLEXIBLE CONTROL OVER PROCESSES & KNOWLEDGE.
Our central management cockpit simplifies and enhances the flexibility of all business processes, ushering in a new dimension in the organization of Sales & Marketing.
INDIVIDUAL CUSTOMER ENGAGEMENT
Engage customers in advance through needs analysis, style checks, watchlists, and more. Get to know customers and their needs before meetings with self-service modules accessible online.